Privacy Policy

Personal information is precisely what it is; your own. You provide personal data to Portlavande.com because you want to place an order. But we can imagine that you would like to know why we ask for your personal data and what we do with it. We are happy to tell you that here.

Data

Portlavande.com only uses the personal data that you provide directly in the context of an order placed by you or a requested service. We use the following data:

Shipping and delivery address
Phone number
Billing address
Email address
Payment details
IP address

As you will understand, we need this data to process and deliver your orders. You can also register your data to be able to log in as a (regular) customer. In addition to the personal data provided, we also store your chosen username. In your secure login environment, you can also make and adjust settings yourself.

Security

All data that you provide to us is secured with the latest techniques. Portlavande.com always uses the latest SSL security technology to encrypt your personal data that you use on our website or when paying. If it is necessary for us to transfer limited data to another company for technical reasons, we require that such a company handles the data as carefully as we do. Such a company may also only use the data for the purpose for which that company received it.

Retention periods

We use your personal data for as long as necessary to process your order. After this, we store the data in our secure archive. This archive is occasionally purged. If necessary, we use your data for statistical purposes such as the compilation of statistics and for targeted research within our company. By law, we are obliged to keep payment data for seven years.

Purposes

We use the data received from you for various purposes.

Delivery of your order: Of course, we use the data to process your order. We may also pass on the data to so-called 'third parties'. All this to ensure a proper processing of your order.

Advertising/newsletter: We understand that you would like to know what beautiful products we have. After your first order, we will automatically keep you informed of our activities via our newsletter. In each newsletter, you will find a link that gives you the option to unsubscribe your data.

Questions by email/contact form: Do you have a question/comment for us via email or the contact form? Then we will store this data until we have processed and handled your question/comment.

Third parties

It is possible that we pass on the data to companies with which we cooperate, so-called 'third parties'. These companies help us to properly process your order. These are MyParcel, DHL, Rabobank. We refer you to the Privacy Statements of these respective companies. Providers of navigation/map software such as Google Maps can store and process (location) data. It is also possible that the data is used by Google or Apple themselves. We have no influence on this, but refer you to the privacy statements of these companies. When you place an order with us or register as a customer, we pass on the data linked to your username to third parties. We only do this if it is necessary for the performance of the agreement with us or if we are legally obliged to do so. For example, if we suspect fraud or abuse of our webshop, we may pass on personal data to the competent authorities. We want to ensure that you can use our website as optimally and personally as possible. That is why we always use the latest SSL security technology to encrypt your personal data that you use on our website or when paying. You can recognize this by the green padlock in front of our web address in your browser bar.

Cookies

We use cookies. This is to ensure that our website works as optimally as possible and that you can enjoy shopping.

Changing Privacy Statement

In order to inform you as well as possible about the use of the data you provide, we may sometimes have to adjust this Privacy Statement. We advise you to regularly read this Privacy Statement so that you are aware of any changes.

Access, change, delete data or other questions?

You always have the right to request Portlavande.com to delete or change the data from its system. We will comply with this as soon as possible. If you have any other questions about our Privacy Statement, please let us know.

You can contact us at:

Port Lavande
Westeinde 161B
7671 EN Vriezenveen
klantenservice@portlavande.com