Customer service
We'd love to hear your questions and comments! Please let us know via the form below. We aim to answer incoming email messages from Monday to Friday within 0-12 hours.
Customer service can be reached by phone at (+31) 0546-330912
PLEASE NOTE! Due to our holiday, customer service is closed until August 17.
Tuesday from 9:30 AM to 12:00 PM
Wednesday from 9:30 AM to 12:00 PM
Thursday from 9:30 AM to 12:00 PM
Please note: We are closed on all Christian holidays and days of prayer and thanksgiving.
Frequently asked questions
Yes and no, online orders are processed from our warehouse. In addition, we have a showroom where clothes can be viewed, tried on and purchased. So we don't have a 'shop' but we do have a 'showroom'.
Yes, we recommend making an appointment in advance. This way, we try to schedule time and space to personally assist you and provide extensive style advice during your visit.With the exception of Thursdays, the showroom can be visited without an appointment between 9:00 AM and 4:00 PM.
No, unfortunately that is not possible. The prices of these items are such that they can no longer be returned to us. We also clearly state this in advance in pop-ups, newsletters, and on our homepages.
Yes, discounted items can (almost) always be returned. The only exception to this is purchases made during our pre-announced 'BARGAIN SALE DAYS'. In those cases, the prices are so low that we do not allow returns.
Orders are packed daily (Mon-Fri) and checked for payment receipt. Orders for which we have received payment are usually shipped within 2 working days. Is your order urgent due to special circumstances, such as a funeral? Please also send us an email with the subject 'urgent'. We will prioritize these orders immediately.
On the day of dispatch, you will receive an email from us notifying you that your order has been shipped and when it is expected to be delivered. You can track your order via track & trace.
Yes, absolutely! If all of this is arranged within 14 days, it is very good and cost-effective in several ways. Please ensure that you have registered all items being returned online.