Terms and conditions

A transaction is concluded after placing an order at Portlavande.com and after receiving a confirmation by e-mail. If you place an order via our website, you agree to the general terms and conditions. Therefore, please read them carefully. Typographical errors and image errors reserved. No rights can be derived from incorrectly stated prices by mistake.

Privacy

Your personal data will be included in the customer database of Portlavande.com. Your data will be used for processing orders, including the targeted execution of marketing activities by Portlavande.com. By agreeing to these General Terms and Conditions, you also indicate that you have taken note of, and agree to, our Privacy Statement. This gives us the right to process your personal data for targeted purposes described in the Privacy Statement.

Offers and prices

Offers are valid while stocks last. Portlavande.com is not bound by its offer if there are programming errors on its website. If there is a difference between the prices on the website and the price on the product price tags, the correct price is always the price shown on the website at the time of purchase.

Payment

When placing an order, you must always pay in advance using one of the payment options that you can find on our information page. The order will only be shipped after payment has been made. The order must be paid within 4 days. If this is not done, we are obliged to return the order to our stock and charge you €12.50 to cover the costs. It may happen that for certain reasons or in consultation with the customer, the order is still shipped without prior payment. The invoice must be paid within 8 days. In case of non-payment, after two reminders, the claim will automatically be handed over to our collection agency. All associated costs, including statutory interest, will be borne by the buyer.

Delivery

Portlavande.com ships your order via DHL. Portlavande.com makes every effort to achieve the indicated delivery time (3 working days). If an item is no longer available within 3 days, for whatever reason, you will be notified by e-mail or telephone. For orders of multiple items, this will be stated on the invoice. The amount that has been overpaid will be refunded within 3 working days.

Shipping costs

You pay €4.50 in postage costs for your order with a delivery address in the Netherlands. For orders from outside the EU, postage costs are €20. For shipments outside the EU, we charge a contribution of €60.00

For €4.50 you can return a package if you use our return link. In case of exchange, Portlavande.com will once again bear the shipping costs of the item to be reshipped. The shipping costs and the shipping risk of the returned order are for the buyer's account.

Cancellation

You can cancel your order without giving any reason. You must do this by e-mail within 24 hours. If your order is canceled later than within 24 hours, we are obliged to charge you €12.50 to cover the costs.

Returns

  1. You can only return items purchased at Portlavande.com.
  2. The item must be returned undamaged, unworn, with the article tag attached and in neat packaging.
  3. The return form must be fully completed and returned with the item. The shipping costs are partially and the shipping risk is entirely for the buyer's account.
  4. Once your order has been delivered, you have 14 days to return the items. After this period, the purchase can no longer be dissolved and becomes final.
  5. Upon return (dissolution of purchase of 1 or more items), the amount to be refunded, excluding shipping costs, will be transferred to you within 3 working days. In case of a complete return of an order, we are legally allowed to offset our return/processing costs with your contribution to shipping costs. This will result in a €0 amount and will therefore not be reflected on the credit invoice.
  6. In case of complaints or damage (during transport), you must first contact Portlavande.com by telephone.
  7. Unstamped or insufficiently stamped packages will not be accepted by Portlavande.com, regardless of the reason for return.
  8. Items purchased during the 'clearance sale days' cannot be returned.

Warranty and liability

  1. Portlavande.com guarantees that the delivered items comply with the usual requirements and standards that can be set for them and are free of any defects.
  2. The warranty mentioned under 1. applies for a period of 1 month after delivery.
  3. Pilling and shrinkage of clothing are not covered by warranty.
  4. Portlavande.com provides you with a proof of purchase (invoice) as proof regarding the warranty.
  5. If the delivered items do not comply with the requirements guaranteed under 1., Portlavande.com will replace the item or arrange for repair within a reasonable period after return.
  6. The aforementioned warranty does not apply if the defect is caused by improper or inappropriate use or if, without the permission of Portlavande.com, you or third parties have made or attempted to make changes to the item or have used it for purposes for which the item is not intended.
  7. If the delivered item does not correspond to what was agreed and this non-conformity is a defect within the meaning of the product liability regulation, Portlavande.com is not liable for the resulting consequential damage.
  8. If the manufacturer of a defective item is liable for consequential damage, the liability of Portlavande.com is limited to repair or replacement of the item, or refund of the purchase price.
  9. Notwithstanding the foregoing, Portlavande.com is not liable if the damage is due to intent and/or gross negligence and/or culpable act, or your improper or inappropriate use.
  10. The limitations of liability for direct damage included in these terms and conditions do not apply if the damage is due to intent or gross negligence of Portlavande.com

Copyright

It is forbidden to copy, publish, reproduce or otherwise use text and/or image material without written permission. In case of violation, we will take legal action.

Complaints

If you have complaints or are dissatisfied with certain matters, you can always contact us by e-mail at klantenservice@portlavande.com

Item not available

Unfortunately, it sometimes happens that an item turns out to be no longer available. You will be informed about this by e-mail or telephone. If we cannot reach you, it will be stated on the invoice.

We wish you a lot of shopping pleasure!